Terms and Conditions
FDA Statement
These products have not been evaluated by the Food and Drug Administration. . These products are not intended to diagnose, treat, cure, or prevent any disease.
REFUND POLICY
RETURNING A PRODUCT COULD NOT BE EASIER. IF YOU ARE UNHAPPY WITH THE CONDITION IN WHICH YOUR PRODUCT WAS RECEIVED, JUST RETURN THE PRODUCT WITHIN 30 DAYS OF YOUR PURCHASE AND WE WILL TAKE A PRODUCT BACK WITHIN THOSE 30 DAYS AND A REPLACEMENT PRODUCT WILL BE SENT.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease. lways check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products and are drawing your own opinions as to any additional benefits or use these products may provide.
Your acceptance of the terms of purchase means you agree to and understand the return/replacement policy. Please call JAWCBD at 503-630-3076 or email JAWCBD at orders@mulecbd.com. If there are any issues with the product you received, missing, wrong or damaged; and we are more than happy to speak with you.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours. Please contact us and provide detailed information for any damaged product during shipping.
If you have any questions about whether your product is eligible for Return, please feel free to email us at orders@mulecbd.com. Because CBD does affect everyone differently, we do not have a money back guarantee. We are not able to accept back any product that has been opened or used.
There are several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement product. If you are approved, then your replacement will be processed within 7 days.
Late or missing replacements (if applicable)
If you haven’t received a replacement within 14 days of us receiving your return, please contact us at orders@mulecbd.com
Shipping
To return your product, you should mail your product to 2250 NW Commerce Court, Estacada, OR, 97023. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Statute of Limitations; Statute of Repose. The Statute of Limitations for any claim relating to Product shall be one year from the date of the alleged injury. The Statute of Repose for any Product shall be one year from the date the Customer takes possession of the Product or receives the Product at the Customer’s destination, whichever is sooner.
Venue; Choice of Law. Regardless of any contrary choice of law provisions, this agreement is made under and shall be construed solely in accordance with the laws of the State of Oregon and the federal courts therein. Venue shall only be proper in Clackamas County, Oregon, and any applicable federal districts. Customer waives all defenses of lack of personal jurisdiction and forum non-conveniens. The prevailing party in any action under this agreement shall be entitled to recover reasonable attorneys’ fees and costs.
Entire Agreement. This agreement constitutes the entire agreement and understanding between the parties concerning the subject matter and merges and replaces any previous agreements, understandings, and representations.
Warranties; Disclaimers. JAWCBD’s makes no warranties except as expressly stated in these Terms. JAWCBD's warrants that it is the lawful owner of the Product before the customer, that it may sell the same, and that the Product is free of any lien or encumbrance. The Product is sold “as is” with a customer having a full opportunity to inspect before purchase or upon receipt. JAWCBD's makes no other warranty, representation, or guarantee, express or implied, regarding the product. JAWCBD's expressly disclaims any implied warranty of fitness for a particular purpose.
Purchase; Payment terms. Customer shall pay the purchase price on the invoice in the currency stated on the invoice. Payment shall be due as the Parties agree and without a discount for early payment. Unless expressly stated otherwise, all prices include shipping and taxes. Overdue amounts are subject to a finance charge of 1.5% per month or the maximum amount by law, whichever is lower until paid in full. Customer shall be responsible for all costs and attorneys’ fees regarding any collection activity necessitated by Customer’s late- or non-payment.
REFUND POLICY
RETURNING A PRODUCT COULD NOT BE EASIER. IF YOU ARE UNHAPPY WITH THE CONDITION IN WHICH YOUR PRODUCT WAS RECEIVED, JUST RETURN THE PRODUCT WITHIN 30 DAYS OF YOUR PURCHASE AND WE WILL TAKE A PRODUCT BACK WITHIN THOSE 30 DAYS AND A REPLACEMENT PRODUCT WILL BE SENT.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products and are drawing your own opinions as to any additional benefits or use these products may provide.
Your acceptance of the terms of purchase means you agree to and understand the return/replacement policy. Please call or email JAWCBD at 503–630-3076, orders@mulecbd.com. If there are any issues with the product you received, missing, wrong or damaged; and we are more than happy to speak with you.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours. Please contact us and provide detailed information for any damaged product during shipping.
If you have any questions about whether your product is eligible for Return, please feel free to email us at orders@mulecbd.com. Because CBD does affect everyone differently, we do not have a money back guarantee. We are not able to accept back any product that has been opened or used.
There are several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement product. If you are approved, then your replacement will be processed within 7 days.
Late or missing replacements (if applicable)
If you haven’t received a replacement within 14 days of us receiving your return, please contact us at orders@mulecbd.com
Shipping
To return your product, you should mail your product to 2250 NW Commerce Court, Estacada, OR, 97023. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Statute of Limitations; Statute of Repose. The Statute of Limitations for any claim relating to Product shall be one year from the date of the alleged injury. The Statute of Repose for any Product shall be one year from the date the Customer takes possession of the Product or receives the Product at the Customer’s destination, whichever is sooner.
Venue; Choice of Law. Regardless of any contrary choice of law provisions, this agreement is made under and shall be construed solely in accordance with the laws of the State of Oregon and the federal courts therein. Venue shall only be proper in Clackamas County, Oregon, and any applicable federal districts. Customer waives all defenses of lack of personal jurisdiction and forum non-conveniens. The prevailing party in any action under this agreement shall be entitled to recover reasonable attorneys’ fees and costs.
Entire Agreement. This agreement constitutes the entire agreement and understanding between the parties concerning the subject matter and merges and replaces any previous agreements, understandings, and representations.
Warranties; Disclaimers. JAWCBD’s makes no warranties except as expressly stated in these Terms. JAWCBD's warrants that it is the lawful owner of the Product before the customer, that it may sell the same, and that the Product is free of any lien or encumbrance. The Product is sold “as is” with a customer having a full opportunity to inspect before purchase or upon receipt. JAWCBD's makes no other warranty, representation, or guarantee, express or implied, regarding the product. JAWCBD's expressly disclaims any implied warranty of fitness for a particular purpose.
Purchase; Payment terms. Customer shall pay the purchase price on the invoice in the currency stated on the invoice. Payment shall be due as the Parties agree and without a discount for early payment. Unless expressly stated otherwise, all prices include shipping and taxes. Overdue amounts are subject to a finance charge of 1.5% per month or the maximum amount by law, whichever is lower until paid in full. Customer shall be responsible for all costs and attorneys’ fees regarding any collection activity necessitated by Customer’s late- or non-payment.
PRIVACY POLICY
PRIVACY STATEMENT
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This Privacy Policy governs the manner in which JAWCBD (“Company,” “we”, or “us”) collects, uses, maintains and discloses information collected from users (each, a “User,” or “you”) of the www.MuleCBD.com website and our associated pop-up stores (collectively, the “Site”). By using this Site, you signify your acceptance of this Privacy Policy.
WHAT INFORMATION DO WE COLLECT?
When you visit or register with our Site, purchase something from our store, fill out a form, or engage with other activities, services, features, or resources on the Site, we collect the personal information you give us such as your name, address, phone number, and email address.
We will collect personally identifiable information from Users only if they voluntarily submit such information to us. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. Users can always refuse to supply personally identifiable information; however, refusing to provide personally identifiable information may prevent a User from engaging in certain Site-related activities.
When you visit our Site or browse our store, we also automatically receive other information including your computer’s internet protocol (IP) address, information about your computer and browser, the domain(s) from which you are referred to the Site, and technical information about your internet connection in order to provide us with information that helps us learn about your browser and operating system.
Our Site may use cookies to enhance our Users’ experiences. Your web browser places cookies on your hard drive for record-keeping purposes and to identify you should you visit the Site again. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you reject cookies, you may still use the Site but please note that some parts of the Site may be limited or not function properly.
EMAIL MARKETING
With your permission, we may send you emails about our store, new products, and other updates.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by clicking unsubscribe on the email marketing material or by contacting us at orders@mulecbd.com or mailing us at 2250 NW Commerce Court, Estacada, OR 97023
HOW DO WE USE AND DISCLOSE YOUR INFORMATION?
We collect and use our Users’ information for the following purposes:
We use your information and share it with select third parties in order to display content on the Site correctly and to otherwise make the Site function properly. We also use your information and share it with select third parties in order to maintain and develop the Site and in connection with other services we provide.
Information you provide helps us respond to customer service requests and support needs more efficiently.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and to evaluate the effectiveness of the Site and our marketing and business efforts.
We use User information and feedback and share it with select third parties to improve our products and services.
We use User information and share it with select third parties on an ongoing basis to share details, news, and marketing information about our services and the services of select third parties.
We may use your email address to send you information and updates or to respond to your inquiries, questions, and/or other requests.
We may also disclose any collected information, including personally identifiable information, if: (1) the disclosure is necessary or useful to our provision of services; (2) we believe in good faith that disclosure is necessary to protect our rights, interests, or property; (3) we are acting in good faith to protect your safety or the safety of others, to investigate fraud, or to respond to a government request; (4) we believe in good faith the disclosure is required by law, such as to comply with a subpoena, search warrant, court order, or similar legal or administrative process; and (5) a third party purchases or otherwise acquires us or the Site, in which case your information will likely be among the assets transferred.
Shopify
Our store is hosted on Shopify. They provide us with the online ecommerce platform that allows us to sell our products and services to you.
Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s service here or Privacy Statement here.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our Site, they may direct you to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
ADVERTISING
Advertisements appearing on our site may be delivered to Users by advertising partners such as AdRoll, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personally identifiable information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry practices to protect it against loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all applicable PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes
INTERNATIONAL TRANSFER
Your information, including personally identifiable information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note we transfer your information, including personally identifiable information, to the United States and process it there. Furthermore, if you elect to proceed with a transaction on the Site that involves the services of a third-party service provider, then your information may be transferred to and become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Your submission of information to us represents your consent to all such transfers.
CHILDREN’S INFORMATION
The Site is not designed to solicit or collect data from individuals under the age of 13. We do not knowingly collect any personal information, even in aggregate, from children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information within a reasonable time. If you believe that we have any information from anyone under the age of 13, please contact us at the contact points specified below.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2018 will receive information regarding 2017 sharing activities).
To obtain this information in connection with information collected through the Site, please send an email message to orders@mulecbd.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your email address in response.
CALIFORNIA DO NOT TRACK DISCLOSURES
We do not collect personally identifiable information about users’ online activities over time and across third-party web sites or online services. For this reason, at this time, the Site does not respond to “do not track” signals. Third parties may collect personally identifiable information through the Site as described in this Privacy Policy.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at orders@mulecbd.com or by mail at 2250 NW Commerce Court, Estacada, OR 97023
This document was last updated on August 8th, 2023
SHIPPING POLICY
United States orders below $50 are charged a flat shipping rate of $5.00. We will ship orders either USPS, UPS or FedEx.
International orders are charged $50.
TERMS AND CONDITIONS
THESE STANDARD TERMS AND CONDITIONS (“TERMS”) GOVERN THE PURCHASE AND SALE OF ALL MERCHANDISE (“PRODUCT”) SOLD BY THE SELLER, JAWCBD, INC. (“MULECBD”), TO ANY PURCHASER (“CUSTOMER” OR “YOU”).
Customer accepts these Terms upon purchasing any Product from JAWCBD as indicated by the completion of any online or in-store transaction, including through Mule website. If these Terms conflict with MuleCBD's invoice or any other document, these Terms shall prevail.
Delivery is complete when Customer takes possession of the Product or the Product arrives at the destination requested by Customer, whichever is sooner. Upon delivery, title, risk of loss, and the duty to ensure the Product passes from MuleCBD to Customer.
The Customer shall immediately inspect the Product and report any damage, defect, discrepancy, or nonconformity to MuleCBD within 14 calendar days of taking possession or receiving Product at Customer’s destination address, whichever is sooner. If Customer does not notify MuleCBD of any Product damage, defect, discrepancy, or nonconformity within 14 days, Customer waives the right to return said Product. Provided, however, that for any nonobvious or latent or hidden damage, defect, discrepancy, or nonconformity that could not have been revealed via a reasonable inspection, Customer shall report the same to MuleCBD within 14 calendar days of either discovering such damage, defect, discrepancy, or nonconformity, or within 14 days of when the same could have been discovered by a reasonable inspection, whether actually discovered or not.
The Statute of Limitations for any claim relating to Product shall be six months from the date of the alleged injury. The Statute of Repose for any Product shall be six months from the date the Customer takes possession of the Product or receives the Product at the Customer’s destination, whichever is sooner.
Regardless of any contrary choice of law provisions, this agreement is made under and shall be construed solely in accordance with the laws of the State of Oregon and the federal courts therein. Venue shall only be proper in Clackamas County, Oregon, and any applicable federal districts. Customer waives all defenses of lack of personal jurisdiction and forum non-conveniens. The prevailing party in any action under this agreement shall be entitled to recover reasonable attorneys’ fees and costs.
This agreement constitutes the entire agreement and understanding between the parties concerning the subject matter and merges and replaces any previous agreements, understandings, and representations.
MuleCBD makes no warranties except as expressly stated in these Terms. JAWCBD warrants that it is the lawful owner of the Product before the customer, that it may sell the same, and that the Product is free of any lien or encumbrance. The Product is sold “as is” with a customer having a full opportunity to inspect before purchase or upon receipt. MuleCBD makes no other warranty, representation, or guarantee, express or implied, regarding the product. MuleCBD expressly disclaims any implied warranty of fitness for a particular purpose.
Purchase; Payment terms. Customer shall pay the purchase price on the invoice in the currency
Payment shall be due as the Parties agree and without a discount for early payment. Unless expressly stated otherwise, all prices do not include shipping and taxes. Overdue amounts are subject to a finance charge of 1.5% per month or the maximum amount by law, whichever is lower until paid in full. Customer shall be responsible for all costs and attorneys’ fees regarding any collection activity necessitated by Customer’s late- or non-payment.
To process purchases, including online transactions, MuleCBD collects the following information about You from the following sources: information we receive from you on applications and other forms, including invoices; information about Your transactions with us, our affiliates or others; and information we receive from a consumer-reporting agency. MuleCBD may disclose the above information we collect about You to our affiliates, consumer reporting agencies, or companies that perform marketing services on our behalf or to other financial institutions with whom we have marketing agreements. MuleCBD's website may use technologies like cookies and pixel tags to improve functionality, maintain security, personalize content, and improve service. These technologies provide MuleCBD information about Your IP address, location, browser type, and version, and pages visited. If You access the Website via a mobile device, we may collect specific device information in Your mobile device’s “device identifier,” including information such as the type of device you are using, its operating system, mobile network information, physical location, and mobile phone number. MuleCBD uses commercially reasonable and industry-standard data safeguards to protect any information we collect. If You have questions about the security of information we collect, please contact us.
In case of a dispute regarding a purchase under this agreement, the party initiating the dispute must provide the other with written notice of the specific nature of the dispute and the relief requested. The receiving party shall have 30 days to review and respond to the Notice of Dispute. If the parties are unable to informally resolve the matter, their sole and exclusive means of dispute resolution shall be binding arbitration according to the rules of the Federal Arbitration Act (FAA). Both parties waive the right to a trial, by either a jury or judge. If sent to MuleCBD, any Notice of Dispute shall be mailed by certified mail to: “2250 NW Commerce Court, Estacada, OR, 97023”.
Customer may not return Product based on shelf life. Customer may only return Product due to damage or defectiveness or where there is a discrepancy or nonconformance with the invoice, per Section 3. The sole and exclusive remedy for returned Product shall be the replacement of the purchased Product with the same Product plus a store credit for any shipping costs borne by the Customer in timely returning damaged or defective Product. MuleCBD does not accept Product Exchanges. MuleCBD will not accept returns for Product purchased on sale.
If You have questions or comments, please contact customer service at 503–630-3076.
If MuleCBD breaches this agreement, Customer’s sole and exclusive remedy shall be the total amount of Product purchased that gives rise to the dispute. Customer waives any recovery for other damages including without limitation and whether foreseeable or not, any damages for indirect, consequential, special, or incidental damages, lost profits; or punitive damages.
MuleCBD reserves the right, in its sole discretion, to modify these Terms at any time by posting the modified or revised terms on its website at www.mulecbd.com without further notice to Customer. Because MuleCBD may change these Terms without notice to You, periodically check for modified Terms.